Frequently asked questions
How do I place an order?
Simply enter your address to confirm Black Steel products can be delivered to your address, and then click the Add to Cart button that will then appear next to any Black Steel product on the Black Steel Spirits website. If the product is available for your selection, it will be added to cart and you can checkout. If you have issues using the cart, entering info, or completing checkout, visit the ReserveBar Help Center on their Placing an Order page at Placing An Order – ReserveBar.
How do I track or modify my order?
All shipping, and fulfillment of purchases are processed through ReserveBar. Visit the ReserveBar Help Center on their Tracking Or Modifying An Order page Tracking And Managing Your Order – ReserveBar.
How do I cancel an order, correct an order, request a refund, or return a purchase?
All billing, purchase, and fulfillment of purchases are processed through ReserveBar. Answers to these questions, ways of contact, and more are available at the ReserveBar Help Center on their Cancellations, Refunds, And Order Issues page at Cancellations, Refunds And Order Issues.
How do I contact ReserveBar for other questions about my purchase?
Visit the ReserveBar Help Center at Tracking And Managing Your Order – ReserveBar where you can access online chat, phone number, or contact form for ReserveBar support.
Last Updated: 10.04.22
- California Privacy Rights
- Collection and Use of Information (Personal, Financial, IP Address, Other)
- Do Not Track Signals
- Your Consent (In General)
- Use of Information (In General)
- Opting In and Opting Out of Electronic Communications
- Lawful Access, Legal Action and Investigations
- Disclosure of Personal Information to Non-Affiliated Third Parties
- Acquisition of Business
- Retention of Personal Information
- Links to Other Websites
- Information Storage and Protection
- Options to Review and Opt-Out Choices
- Changes in Policy
- Governing Law
- Contact Us
California Privacy Rights
Under California law, California residents who have provided personally identifiable information to a company may have the right to request a list of all third parties to whom that company had disclosed such information for the third parties’ direct marketing purposes during the preceding calendar year, along with a list of the categories of Personal Information that have been so disclosed. Black Steel Spirits only shares users’ Personal Information, including but not limited to e-mail addresses, with third parties with your consent, and gives you the right to opt out of having your Personal Information disclosed to third parties. However, Black Steel Spirits does not sell your Personal Information to third parties or share your Personal Information to third parties for the third parties’ direct marketing purposes. If you are a California resident who would like information on how to exercise your rights concerning third party disclosures under California law, you may send an email to firstname.lastname@example.org. For avoidance of doubt, this provision is made applicable to all Registered Users of the Website who want to request information about our use of their Personal Information, whether or not such user resides in California
Collection and Use of Information
The Personal Information We Collect. This Policy applies to all information collected by or submitted to the Website. We consider “personal information” to mean information about an identifiable individual. If you opt to create an account, you will be asked to provide a variety of information including, but not limited to, your name, mailing address, email address, and phone number. You will be asked to provide a user name when you create an account.
IP Address. An IP (Internet Protocol) address is a number that is automatically assigned to your computer by your internet service provider when you log on. Your IP address is not linked to your Personal Information but Black Steel Spirits does reserve the right to use IP addresses to identify individuals who threaten the Website or other users or visitors. IP addresses may also be used to help diagnose problems with the Website and to gather broad anonymized demographic information about users of its Website.
Other Information. When you access the Website, Black Steel Spirits will automatically receive some information about your use of the service. The type of information that is automatically collected by Black Steel Spirits includes such things as the date and time of access of the Website, the Internet protocol (IP) address of the computer that you are using, the domain and host from which you access the Internet, your browser software and operating system, the referring website address, and the specific activities you are engaged in while visiting the Site. This aggregate tracking information is used to help Black Steel Spirits improve and enhance the website experience for all of its Registered Users. The information we collect in this manner is usually anonymized, and we will not identify you from this data, subject to a need to do so to protect the Site and/or other users.
If you want to delete any cookies that were already sent to your computer, please refer to your web browser’s “Help” facility. In addition, most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the “Help” facility provided with your browser. Please note that if you disable cookies you may not be able to take advantage of some of the Site's interactive functionality.
Do Not Track Signals
Certain web browsers provide users with an option by which you may have your browser send a “Do Not Track” signal to websites that you are visiting, advising the recipient websites that you do not want to have your online activity tracked. However, the way browsers communicate such “Do Not Track” signals is not yet uniform and, accordingly, our Website does not take any action in response to such signals. In the event a final standard is developed and accepted, we may reassess how we should respond to such signals.
You must be 21 years of age and a resident of the United States to use this Site. Black Steel Spirits does not knowingly collect or maintain any Personal Information from children under the age of 13, and no part of any of the Site is designed with the purpose of attracting such children.
We only collect, use and/or disclose your Personal Information with your consent. We will ask for your consent to collect and maintain your Personal Information; to use your Personal Information to communicate with you electronically and otherwise; and to track your activities on the Site using cookies and other tracking devices. We do not share your personal information with third parties for marketing or other purposes, but if we were to do so in the future, we would first obtain your consent.
When you register for an account through the Website, we will provide you with the opportunity to receive information from us about services, products, information and/or offers that we think might be of interest to you. If you no longer want to receive such information, follow the instructions set forth in the Opting In and Opting Out of Electronic Communications section in this Policy.
If you use the Website from any country outside the United States, the various communications will necessarily result in the transfer of information across international boundaries. By visiting the Website, you consent to these transfers.
Use of Information
In General. We use the Personal Information you provide to us for the purpose of communicating with the parties to the transactions in which you are engaged or with other persons or entities with whom you are involved in connection with the transactions on the Website and to process and bring those transactions to completion and is also be used in the following ways:
- To deliver materials, information and services which may be of interest to you
- To give you notice of and/or resolve any problems that may arise in connection with our services
- To better understand the needs and interests of our customers,
to analyze the success of our services and Website and for research and development purposes
- To manage the Website's interactive functionality
- To help us improve and enhance the Website experience for all of its visitors, and customize the content on our Website, for compliance with our legal and regulatory obligations, which we may do without your consent, as otherwise reasonably required to provide customer services and maintain the Website, to investigate potential breaches of the Terms and Conditions of Use of the Website
We may also use your Personal Information to contact you via direct postal mail and/or electronically to the extent you have opted-in and agreed to receive such communications, and as such activity is permitted by law. With your consent, this information may also be used to help us and our commercial partners, and services providers deliver information to you, and for other purposes as are reasonably necessary to provide the services requested by you. You will be given the opportunity to opt-out of receiving future mailings or other messages each time you receive such communications from us by following the instructions in the e-mail or other message you receive from us or by following the instructions set forth in the Opting In and Opting Out of Electronic Communications section in this Policy.
Opting In and Opting Out of Electronic Communications. At certain points where Personal Information is collected on our Website, there will be a box to indicate that you wish to receive certain information or communications from us. You must opt in to receive electronic communications, such as emails from us. You may also opt-out of receiving any such communications in the future at any time. In all of our electronic communications you will be given the opportunity to opt out of receiving future communications.
Lawful Access, Legal Action and Investigations. Your Personal Information may otherwise be disclosed to non-affiliated third parties with your consent, or to comply with, applicable laws and regulations. Your Personal Information is transmitted and stored only on servers located in the U.S. We may disclose Personal Information if we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities or fraud, situations involving the physical safety of any person, violations of our Terms and Conditions of Use, or otherwise in accordance with applicable law.
Disclosure of Personal Information to Non-Affiliated Third Parties. In addition to the above disclosures, Black Steel Spirits may share your Personal Information, without restriction, with companies and organizations that we retain to perform services for us, such as those that provide data processing, computer software maintenance and development, and companies providing professional, legal or accounting advice to us. In such situations, Black Steel Spirits requires that these companies and organizations agree to (a) maintain the confidentiality of the Personal Information, and (b) limit the use of such Personal Information to the purposes for which it was provided. We will not sell, rent or market Personal Information collected on this Website to non-affiliated third parties for their marketing purposes, unless we have your consent. However, we may disclose aggregated statistics about visitors to the Website, along with anonymous information concerning individual users of the Website. We may aggregate anonymized information with additional information collected from the Site and from other sources. We may share anonymized information (including aggregate information) we collect regarding our users with third parties (such as advisors, and/or consultants) for various business purposes including conducting general business analysis, and developing website content and services.
Retention of Personal Information. Personal Information is retained to deliver our services, to otherwise fulfill identified or apparent purposes, and Personal Information may be retained for record-keeping. At some point Black Steel Spirits may elect to destroy, erase or anonymize your Personal Information. Once anonymized, we undertake not to re-identify the information.
You may have the right to request access to the Personal Information that we hold about you, which includes the right to amend, correct or delete that information, as appropriate, and to receive an account of how it has been used and a list of the organizations to whom it has been disclosed. In some circumstances, you may have the right to object to Black Steel Spirits’ use of that Personal Information. You may request access and update your Personal Information by writing to email@example.com.
To protect the confidentiality of your information and respect your wishes for how it is used, Black Steel Spirits offers “opt out” alternatives. Specifically, you may instruct us not to share Personal Information about you with our affiliated entities. As noted above, you may also opt-out of receiving electronic communications from us at any time. You may make your privacy choice at any time and it will remain in effect until you change it.
If you would like to check, change, or confirm your privacy choices please contact us at firstname.lastname@example.org.
Links to Other Websites and Services
The Website may contain links to various other sites. These sites may seek to collect from your user information voluntarily or may otherwise collect certain information (for example, your IP address). Please be aware that these other websites may have different privacy policies that may subject users to different privacy practices. Please review the privacy policies of such other websites for information concerning what information is collected on such websites and how it is used.
Information Storage and Protection
Black Steel Spirits will maintain reasonable procedures to protect the security and confidentiality of Personal Information provided to it by Users, in accordance with Applicable Law.
There are industry standard safeguards in place to protect Registered Users’ Personal Information, such as the use of firewalls and SSL certificates, and limiting access to such information by company personnel. Personal Information will be stored in databases and servers located in the United States. However, no transmission made through the internet can be made completely secure, and accordingly, we will not, to the extent permitted by applicable law, be liable for the disclosure of any Users’ Personal Information that occurs as a result of, for example, transmission errors or the actions of any third party.
In the unlikely event that we determine that there may have been a security breach that results in the unauthorized disclosure of Personal Information to a third party, Black Steel Spirits will promptly notify consumers whose Personal Information it reasonably believes may have been compromised by posting information on the Website and, if email contact is possible, then also by sending an email notification with respect to the situation.
Options to Review and Opt-Out Choices
In addition to having the ability to opt-out of receiving electronic communications, such as emails from Black Steel Spirits (to unsubscribe, click “unsubscribe” button at the bottom of such emails), Registered Users may access, review and, in certain situations, update, revise and/or delete certain Personal Information by accessing and editing their accounts on the Website or by sending an e-mail to our privacy officer at email@example.com. Additionally, please note that while you may request the updating, revision or deletion of such information, a copy of the unrevised information may be maintained in Black Steel Spirits’ records after any such revision or deletion.
If for any reason you wish to discontinue the use of the Website and have your Personal Information removed from our database, please contact us at firstname.lastname@example.org.
Changes in Policy
Terms of Service
Arena Bar LLC Black Steel Spirits Store Terms and Conditions of Use
Consent to Terms and Conditions
Use of the Site
Ownership of the Website
You acknowledge that you have no ownership rights in the Materials. You further understand and agree that you will not use any trademarks, trade names, services marks, copyrights or logos of Black Steel Spirits and/or Vendors (collectively, “Black Steel Spirits’ intellectual property”) in any manner which creates the impression that such items belong to or are associated with you, or except as otherwise provided and with Black Steel Spirits’ consent.
Except as otherwise indicated on this Site, copying, reproducing, uploading, downloading, transmitting or any other use of this Site or of any of the Materials, in whole or part, without the express permission of Black Steel Spirits, is prohibited. Any unauthorized access to, use or copying of this Site and/or the Materials may subject you to liability under applicable law, and may result in legal action.
Provision of the Services by Black Steel Spirits
Purchasing From the Site
All payment transactions are processed through and governed by the Terms and Conditions of Use and other policies of Reserve Bar. Please review carefully the terms and conditions of use on Reserve Bar’s website. Black Steel Spirits is not liable to buyers for any claims, losses, causes of action, or damages arising from or related to conduct or actions governed by the Reserve Bar terms.
Please Reserve Bar’s Delivery Policy for more information.
Use in the United States
This Website is intended for use within the United States, and we control and operate the Website from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
You are responsible for undertaking suitable precautions to scan for computer viruses and maintaining a backup of all your data and/or your equipment. You agree that you will not upload any spyware or malicious software to the Website.
You are responsible for maintaining the confidentiality of your password and account information, and you agree that you will restrict access to your device to avoid disclosure of such. You further agree that you will be responsible for all activity taken under your password and/or account.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Site and Services.
In connection with your use of the Website, you may not and you agree that you will not:
- Violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and tax regulations
- Use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained on the Site
infringe the rights of Black Steel Spirits, Vendors, or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights
- Interfere with or damage the Site or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology
- Register for more than one account or register for a Black Steel Spirits account on behalf of an individual other than yourself
- Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity
- Engage in disruptive, circumventive, abusive or harassing behavior in any area or aspect of our Site
Limitation of Liability and Warranty and Use Disclaimer
Black Steel Spirits endeavors to make sure that all information and data it originates on the Website is accurate. However, Black Steel Spirits is not responsible for any damages or loss related to the use of this Website.
THIS WEBSITE, ALL CONTENT AND MATERIAL CONTAINED ON THIS WEBSITE, ALL SERVICES PROVIDED ON THIS WEBSITE AND ALL LINKS OR OTHER ITEMS RELATED THERETO ARE TRANSMITTED AND DISTRIBUTED "AS IS" AND TO THE FULLEST EXTENT PERMITTED AT LAW WITHOUT GUARANTEES, REPRESENTATIONS, AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED (BY STATUTE OR OTHERWISE), INCLUDING, WITHOUT LIMITATION, THAT THE WEBSITE AND/OR ITS FEATURES AND FUNCTIONS WILL BE AVAILABLE FOR USE OR WORK AS DESCRIBED. THERE ARE NO GUARANTEES, REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS REGARDING TITLE, SECURITY, ACCURACY, ACCEPTABLE QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE WITH RESPECT TO THE WEBSITE OR THE MATERIALS AND CONTENT CONTAINED HEREON. ANY INFORMATION CONTAINED WITHIN OR ON THIS WEBSITE IS SUBJECT TO AMENDMENT, REVISION OR UPDATING. BLACK STEEL SPIRITS MADE RESERVES THE RIGHT TO SUSPEND OR WITHDRAW ACCESS TO THIS WEBSITE WITHOUT NOTICE AT ANY TIME AND TO THE FULLEST EXTENT PERMITTED AT LAW, ACCEPTS NO RESPONSIBILITY FOR THE WEBSITE OR SERVICES NOT BEING AVAILABLE AT ALL TIMES.
UNLESS PROHIBITED BY LAW, NEITHER BLACK STEEL SPIRITS (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES), NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE, SHALL BE LIABLE FOR ANY ALLEGED DAMAGE OR INJURY WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY COMPENSATORY, PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, SPECIAL AND/OR ANY OTHER DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE OR ACCESS THIS APPLICATION OR FROM ANY MATERIALS CONTAINED HEREON OR FROM ANY COMPUTER VIRUS, MALFUNCTION OR OTHER FAILURE.
TO THE FULLEST EXTENT PERMITTED BY LAW ASSUMES BLACK STEEL SPIRITS MAKES NO GUARANTEES, WARRANTIES, REPRESENTATIONS OR CONDITIONS ABOUT THE ACCURACY OR SUITABILITY FOR ANY PURPOSE OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS WEBSITE; AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR (I) MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER FROM ACCESS TO, REPRODUCTION, DISTRIBUTION AND/OR USE OF THIS WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO, REPRODUCTION, DISTRIBUTION OR USE OF BLACK STEEL SPIRITS’ SECURE SERVER AND/OR ANY PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREON, (IV) ANY INTERRUPTION OF OR CESSATION OF THE SITE, (V) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE WHICH MAY BE TRANSMITTED VIA THE WEBSITE AND/OR BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OF TRANSMITTED INFORMATION OR DATA, OR DAMAGE THAT IS THE RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE BY OR THROUGH THE WEBSITE.
With respect to all communications you make to Black Steel Spirits directly and/or through the Website, including but not limited to feedback, questions, comments, suggestions and the like: (i) you shall have no right to confidentiality in your communications and Black Steel Spirits shall have no obligation to protect your communications from disclosure; (ii) Black Steel Spirits shall be free to reproduce, use, publish, display, disclose and distribute your communications to others without limitation; and (iii) Black Steel Spirits shall be free to use any ideas, concepts, know-how, information, data content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information, without obligation to you.
Acquisition of Business
Copyright Infringement - Notice and Take-Down Policy
Black Steel Spirits values intellectual property and respects the intellectual property rights of others, and will remove materials on its Website that infringe the copyrights of others. If you believe that your copyrighted material has been infringed by material contained on this Website, you may notify Black Steel Spirits in writing as follows:
Electronic Mail Address: email@example.com
In your notice, you must include the following:
- A physical or electronic signature of the owner of an exclusive right that is being infringed or of a person authorized to act on behalf of such owner
- Identification of the copyrighted work(s) that is (are) allegedly being infringed
- Identification of the materials that are causing the infringement and that are to be removed, along with sufficient information to allow Black Steel Spirits to locate such materials
- Contact information (e., name, address, email address) sufficient to enable Black Steel Spirits to contact you
- A statement to the effect that you have a good faith belief that the complained of use of the material was not authorized by the owner of the copyright, its agent or the law
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly being infringed
U.S. Export Controls
Software from or related to this Website (the “Software”) may be subject to United States export controls or the export controls of other countries from where you access the Website. No Software may be downloaded from the Website or otherwise exported or re-exported in violation of U.S. or other countries' export laws, as applicable. Downloading or using the Software is at your sole risk.
Disputes and Governing Law
The rules governing arbitration are different than those in court. Arbitration does not involve a judge or jury and review is limited, but an arbitrator can award the same damages as a court. Except as may otherwise be provided in AAA’s Consumer Due Process Protocol that allows consumers to file certain claims in small claims court, you understand that by accepting these Terms and Conditions, you are giving up your right to a trial in court, either with or without a jury.
Unless prohibited by law, under no circumstances will you be permitted to obtain an award for, and by accessing and/or using the Website you waive all rights to claim, punitive, incidental, consequential or any other indirect damages (including multiplied and/or increased damages and/or attorneys' fees and court costs) for, any dispute or cause of action that you may have that relates in whole or part to this Website, and/or the Content and/or the Materials.